Terms & Conditions

About these terms

These terms apply to your use of nerverebornau.com and to purchases made through the store, which is operated by Nerve Reborn Australia. By using the website or placing an order, you agree to these terms, subject to any rights that can't be excluded under Australian law.

Products and product information

Nerve Reborn is a dietary supplement. It is not a substitute for medical advice, diagnosis or treatment, and is not intended to diagnose, treat, cure or prevent any disease. Information on this website is general and is not personal medical advice. Read the label and follow the directions. If you have a health concern, take medication, are pregnant or breastfeeding, or aren't sure whether the product suits you, speak to a qualified health professional first.

We aim to describe and show our products accurately, but packaging may vary. If you have a question about a product before you buy, please contact us.

Prices and payment

All prices are in Australian dollars (AUD). The total shown at checkout, including any taxes and charges displayed before you pay, is the amount you'll be charged. We may change prices or availability, but this won't affect an order we've already accepted.

Every purchase is a one-off payment. There's no subscription or automatic recurring charge. Payment is made through Shopify's secure checkout, and we never see or store your full card details.

Placing and accepting an order

Please check the items, quantity, delivery address and contact details before you submit your order. Your order confirmation means we've received your order, not necessarily that it has been dispatched. We may contact you if any details are missing or unclear.

If we can't fulfil an order, for example because an item is unavailable, we'll contact you and refund any amount you've paid for the unfulfilled items.

Shipping and delivery

We ship within Australia only, with free tracked shipping on all orders. Delivery usually takes 3–7 business days after dispatch. This is an estimate, not a guarantee. See our shipping policy for details.

Refunds and consumer rights

Under our 180-day money-back guarantee, you can request a refund of the product price by emailing support@nerverebornau.com within 180 days of purchase with your order number. You don't need to return the bottles. Approved refunds go back to the original payment method, usually within 5–10 business days. See the refund policy for details.

The guarantee is in addition to your rights under Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy that can't lawfully be excluded, restricted or modified.

Using the website

Please use the website lawfully and don't interfere with its security or operation. We take reasonable care to keep the store available and accurate, but we can't guarantee uninterrupted access or that every page will always be error-free.

Privacy

We store order and contact details to fulfil orders and provide support. Our privacy policy explains how we handle personal information.

Contact

Questions about these terms or an order can be sent to support@nerverebornau.com. Please include your order number where relevant.