Privacy Policy
By the Nerve Reborn Australia editorial team · Last updated
Nerve Reborn Australia, operator of nerverebornau.com, respects your privacy. This policy explains how we collect, use, store and share personal information when you browse our website or place an order. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply.
Information we collect
Depending on how you use our store, we may collect your name, email address, delivery address, phone number, order details and any messages you send to customer support.
Payments are processed through Shopify's secure checkout. We never see or store your full card details.
How we collect information
We collect information directly from you when you place an order, contact us or enter details on our website. Some technical information is generated automatically when you use the website, such as what's needed to deliver pages and keep the site secure. Cookies or similar technologies may also store information, depending on your browser settings and the features you use.
How we use information
- To process, fulfil and deliver your order
- To send order confirmations, tracking updates and other service messages
- To answer support requests and handle refunds
- To maintain, secure and improve our store
- To meet legal obligations and help prevent fraud
We only send marketing emails where the law allows and, where required, with your consent. You can opt out at any time with the unsubscribe link or by contacting us. You'll still receive essential messages about your orders.
Storage and security
We store orders and their contact details so we can fulfil orders, provide support and keep proper business records. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of storing or sending information online is completely secure.
When information is shared
We share only the information needed with service providers that help us run the store and deliver orders, such as Shopify, payment processors, delivery carriers and email or support services. We may also disclose information where the law requires or allows it. We never sell personal information.
Overseas handling
Some of our service providers may store or process information outside Australia. Where that happens, we take steps appropriate to the circumstances and to applicable privacy requirements.
Access, correction and your choices
You can ask to see the personal information we hold about you, ask us to correct anything inaccurate, or raise a concern about how it has been handled. We may need to confirm your identity first. We may keep some information where we need it for legal, operational or record-keeping reasons.
Contact and complaints
For a privacy request, question or complaint, email support@nerverebornau.com and describe your concern. We'll review it and respond. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy when our practices or legal obligations change. The current version is always published on this page.