Shipping Policy

Where we deliver

Nerve Reborn Australia, operator of nerverebornau.com, ships orders to addresses within Australia only, including every state and territory and regional areas. We do not offer international delivery. If you are unsure whether we can deliver to your address, please contact us before placing an order.

Shipping cost

Shipping is free on every order. No shipping charge is added at checkout, whether you order 1, 3 or 6 bottles.

Order processing and tracking

After you place an order, we send an order confirmation to the email address you gave at checkout. Once your parcel has been dispatched, we email you tracking details so you can follow it to your door. If you can't find these emails, please check your junk or spam folder.

Processing and carrier transit are separate steps. Carrier capacity, public holidays, peak periods, weather and other events outside our control can affect delivery times.

Delivery estimate

Delivery usually takes 3–7 business days after dispatch. This is an estimate, not a guaranteed arrival date. Business days don't include weekends or public holidays. Remote addresses and addresses that are hard to access can take longer.

Providing the correct address

Please check your delivery address and contact details carefully before you submit your order. If you notice a mistake, email support@nerverebornau.com as soon as possible with your order number. We can't always change an order once it has been packed or dispatched.

If a parcel can't be delivered because the address was incorrect or incomplete, contact us and we'll help with the options available. These depend on where the parcel is and on the carrier's procedures.

PO boxes and parcel lockers

You can enter a PO box or parcel locker address at checkout where the carrier supports it. Please include any locker or customer number exactly as it appears in your account.

Tracking or delivery concerns

Use the tracking link in your dispatch email to check the latest carrier updates. Email support@nerverebornau.com if any of these happen:

• tracking hasn't updated for several business days
• the parcel seems delayed
• it shows as delivered but you can't find it

Include your order number and any tracking details so we can look into it with the carrier.

Please check around your delivery spot, with neighbours, and with your building's reception if you have one. Delivery estimates and carrier scans don't affect your rights under Australian Consumer Law.

Damaged or incorrect items

If your parcel arrives damaged, or you received the wrong item, email us within a reasonable time with your order number and a photo of the problem. We'll work with you to put it right.

Questions

For any shipping question, contact support@nerverebornau.com. If you've already ordered, please include your order number.